A Case for Complaining (Yes, You Read that Right)

One of my kids is unusually reserved. It takes a lot of effort to draw out what is bothering her. But we can’t help her as parents unless she talks to us.

What does this have to do with business? The same thing is true of leadership. Managers can’t lead effectively without knowing about the challenges their team is facing.

Effective leaders seek to draw out these things from their staff by creating an atmosphere of safety.