Customer Experience vs. Employee Experience

Customer Experience or Employee Experience – which is more important?

There are many blog posts and articles circulating on LinkedIn lately about the importance of the Customer Experience (CX, UX).

There’s also a lot being written about the need to optimize the Employee Experience (EX, EEL).

Amazon, Apple, and Facebook are both known for obsessing over customers.

Google, Southwest Airlines, and DreamWorks are known for providing an outstanding Employee Experience.

Which experience takes precedence – the Customer’s or the Employee’s?